Chapter 1
Systems Create Efficiency
Organizing the operational systems in your practice helps you to discover new strategies to keep your day flowing smoothly. Here's why it pays to learn from someone who's gone before you - we know exactly where most managers get lost inside the constant chaos of running a dental practice. In this module, we're going to crush the chaos and give you strategic tools to help organize resources and set your team up for success.
You're going to get on the fast-track to getting a handle on the over-all scope of managing a practice.
We'll start by gathering important documents and policies so that you have TOTAL clarity about what you patients should expect from your team - AND about what your practice expects from your patients.
Module Highlights:
Create a Practice Playbook: Document the "rules" and store all of the details in one organized, easily accessible location (digitally or in print).
Discover available resources for support and process improvement including training, communications, and reporting.
"Garbage in, Garbage out." Learn the single most important thing you can do to keep your accounts current. (Hint: it's not a collections agency)
Chapter 2
Efficiency Drives Productivity
Once your operational resources are organized and you've got a handle on the systems required to run a practice efficiently, it's time to take it to the next level: the patient experience.
In this module, we'll identify the overall philosophy of patient care in your practice and incorporate it into the flow of the patient through the practice. A productive team moves their patients thoughtfully, intentionally, and efficiently through the life cycle of each visit.
From that very first phone call to treatment plan presentations to recall reminders and reactivation campaigns, your team will understand the steps to take at every turn because you've drafted and given them a roadmap.
Module Highlights:
Craft a quick and painless (and effective) Morning Huddle. Quickly analyze your month-to-date status, identify opportunities for care, laser-focus on production goals, and plan to engage your patients in a way that leaves them feeling comfortable and confident.
Optimize internal communication among your team members. Learn ways to seamlessly communicate without having to "talk tooth numbers" in front of the patient.
Identify optimal intervals for patient communication. We'll teach you the industry's best practices for appointment confirmations, recall reminders, treatment plan follow-ups, reactivation campaigns, newsletters, and MORE!
Module 3
Productivity Results in Growth
When you understand what Key Performance Indicators are and how they reflect success (or opportunity for improvement), you'll begin to see how trends affect your team, your work, and your practice goals.
The next step in understanding KPI is learning how to interpret them in order to create and implement strategies to strengthen weak areas of practice performance.
Leveraging KPI to affect practice growth is both an art form AND a science. This course serves as a vital first step in mastering the ability to provide invaluable insight to your leadership team. Most importantly, developing this rare talent gives you the opportunity to increase your professional value and find opportunities to make a difference in your practice and beyond.
Module Highlights:
Discover the three overarching categories of KPI: Growth & Retention, Productivity, and Revenue & Efficiency.
Learn how to interpret the individual metrics within each category and how they overlap and influence each other.
Identify incremental changes and actions to take in the operation of your practice that will impact KPI on a daily, weekly, and monthly basis.
